Safety

Identity verification helps build trust between passengers and drivers. Admin review workflows can approve, reject, or request further checks before verified access is granted.

Drivers can be asked to provide licence, insurance, preference, and vehicle information, including supporting evidence where needed. Vehicle details help passengers know who they are travelling with and what to expect.

Booking requests, accepted passenger lists, and in-app messages help keep journey arrangements visible and reviewable. Users should keep communication respectful and report concerning behaviour.

Passengers can create read-only emergency tracking links for trusted contacts. These links show journey-scoped information and must not be treated as an emergency response service.

Support tickets let users report safety, payment, journey, or account issues for review. Users may attach evidence such as screenshots, photos, or PDFs. Admin and support users may access relevant records and support evidence to investigate and respond.

Passengers should request journeys honestly, arrive on time, and respect vehicle rules. Drivers should keep journey details accurate, drive safely, maintain vehicles, and follow applicable road laws.

RideShare is not an emergency service. If anyone is in immediate danger, call local emergency services first, then use support to report the issue when safe.