Support
This page explains how passenger payments, platform fees, driver payout requests, admin payout decisions, refunds, and disputes are handled on RideShare.
Payment provider status
RideShare is preparing live payment-provider integration for passenger payments and driver payouts. Until live settlement is enabled, payout records, platform fee calculations, payout readiness, admin decisions, notifications, and decision history are managed through a controlled platform workflow.
Passengers will pay for accepted journey bookings through the app once live payment processing is enabled. Until then, payment records are handled through a controlled platform workflow while the payment provider integration is completed.
RideShare deducts a small platform fee from successful passenger payments. The remaining amount is treated as the driver payout value.
When a passenger payment succeeds, the driver payout amount becomes available for the driver to request. Once requested, the linked payment is locked to that payout request and cannot be requested again unless the payout is rejected or cancelled.
Admin users review payout requests before marking them as processing, paid, rejected, or cancelled. Every admin payout decision is recorded in the payout decision history.
Processing means an admin has started checking or preparing the payout. The driver is notified when the payout status changes.
Paid means the payout has been completed or confirmed by admin. Once a payout is marked as paid, the linked passenger payments remain attached to that payout request.
A payout may be rejected if it should not be approved. Admin must provide a reason. Rejected payouts release the linked payments so the driver can request payout again later.
A payout may be cancelled if it needs to be stopped before approval, for example because the payout amount needs recalculation. Admin must provide a reason. Cancelled payouts release the linked payments so the driver can request payout again later.
Refunded, disputed, failed, cancelled, and unpaid bookings are excluded from payout readiness. This protects the platform and driver payout process from incorrect payout amounts.
Status summary
Driver has submitted a payout request.
Admin has started reviewing or preparing the payout.
Admin has marked the payout as completed.
Admin rejected the request and released the linked payments.
Admin cancelled the request and released the linked payments.